Refund policy

At SoftRiot, we want you to love your order. 

Due to the made-to-order nature of our products, we do not offer refunds or exchanges for:

• Change of mind
• Incorrect device selection made by the customer
• Custom or personalised phone cases

If your item arrives damaged, faulty or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. 

If approved, we may offer:

• A replacement item
• Store Credit 
• A refund where required under Australian Consumer Law

Please note:

• Colours may vary slightly due to screen settings & printing processes. 
• Customers are responsible for selecting the correct phone model before checkout. 
• As each case is individually made to order, slight variations in colour, print placement, or subtle edge fading around curved areas may occur. These are normal characteristics of the manufacturing process and are not considered defects.

 

For Support, contact us at

hello@softriotcases.com