FAQ

FREQUENTLY ASKED QUESTIONS

ORDERS & CUSTOM CASES

Q: How do I order a custom case?
A: Simply upload your image/design through our “Create Your Own” section and select your phone model before checkout.

Q: Will I see my custom design before it’s made?
A: Mock-ups are only provided for orders containing personalised text. Photo-ready and design-only orders are printed as submitted and professionally formatted to suit your selected phone case model.

Q: Can I add custom text to a case?
A: Absolutely. You can personalise your case with names, quotes, initials or custom text.

 

PRODUCT INFO

Q: Are the cases protective?
A: Yes - Our cases are designed to be both stylish and protective with shockproof protection and premium quality materials.

Q: Will the design placement look exactly like the photos?
A: Design placement may vary slightly depending on your phone model and camera cut-out positioning. This helps to ensure the overall design and artwork display correctly on each case.  

Q: Are your cases MagSafe compatible?
A: Yes!   

Q: Why does my case look slightly different from the photos?
A: As each case is individually printed by hand, slight colour variations.  

SHIPPING

Q: Where do you ship from?
A: All orders are made and shipped from Melbourne, Australia.

Q: How long does shipping take?
A: Processing times may vary as each order is made to order.                                                                                                                   Please allow for slight delays during sales, promotions, public holidays, and peak periods.           

 

RETURNS & SUPPORT

Q: Can I return a custom case?
A: Due to the personalised nature of custom products, custom cases cannot be returned unless faulty or incorrect.

Q: What if there’s an issue with my order?
A: Contact us through our Contact page or social media and we’ll help sort it out as quickly as possible.

 

 - SOFTRIOT XO